Services

Teams: Mark can meet with your front line staff (customer facing, kitchen included) to understand how they are working together and what issues they face that can be addressed to help them achieve the status of a high functioning team that results in delighted guests.

Management: Mark is adept at working with managers, assistant managers, trainees, etc. to reinforce the principles of high quality service, team motivation and creating world class experiences for guests.

Ownership: Mark is experienced and adept at working with owners and founders to help them clarify their vision for what kind of organization they want to be, how to differentiate themselves form their competitors and ensure these values are integrated throughout the operation as exemplary behavior and unmatched service.

Customer flow: Mark can examine the workflow and traffic patterns of both back and front of house along with kitchen activity to identify the most effective and efficient means possible of smooth employee movement that makes them work better together and results in a pleasant ‘problem-free’ experience for the guest. Cost savings here in productivity alone can reach double digits.

Inventory management: An often overlooked area of profit potential, Mark can analyze how your people order, stock, track and select various supplies and goods necessary for the operation and can usually immediately identify areas where gaps and overlaps exist. Again, savings here can approach double digits as well.

Financial oversight: How well does your operation monitor cash and online transactions throughout the day not just when the closing reconciliation occurs? Mark can help you better understand cash flow, budgeting, forecasting and turn this knowledge into financial tools you’ll use every day that will simply your operation and make this part of the operation easier for all.

Signage: How are you using window space? What are your customer traffic patterns like? What do guests see as soon as they enter the establishment? Are key specials and high profit products prominently displayed in rooms or at tables? Do your materials promote, in an organized and professional way, plus-volume in the form of add-ons, upgrades and premium levels of goods and services? Mark can show you how to leverage this area and boost business profit.

Branding: Consistent, impactful branding is the secret to the success of any great organization and Mark is an expert at evaluating tone, consistency and whether it’s properly calibrated to the needs of the target audience your organization strives to connect with. Contact Mark today for a review of your present branding strategy to determine it’s effectiveness at driving the kind of business you are after.

Social Media: Mark can review your current social media strategy to determine if it’s meeting your goals. He can even help you clarify what those goals are. Do you want to reach a certain demographic? Are you using social media to strengthen loyalty among existing customers or reach out to and attract new ones? Is your messaging and brand recognizable and consistent across all platforms. Schedule a meeting with Mark and he’ll be happy to discuss opportunities for leveraging this all important outlet.

Coming soon.